57000 Responsible Gaming — Play Safe and Stay Aware
57000 believes the best entertainment is balanced entertainment. This page provides a comprehensive guide to help you play responsibly, set personal limits, and recognise the signs that deserve your attention.
1. 57000's Commitment to Responsible Gaming
57000 is an online entertainment platform for Malaysian users aged 18 and above. We understand, however, that online gaming comes with a serious responsibility. Our commitment goes beyond delivering a fun and enjoyable experience — it's about ensuring every user stays safe, healthy, and unharmed by their gaming activity.
We believe responsible gaming means playing for fun, with money you can afford to spend, within a time you can manage. 57000 offers a range of self-control tools that you can activate at any time through your account settings. If you feel that gaming is starting to affect your daily life, we encourage you to use these tools or seek professional help.
Are These Warning Signs You Should Watch Out For?
Recognise risky behaviour before it becomes a more serious problem.
You regularly bet money meant for daily essentials such as bills, rent, or food, and feel distressed when you lose.
You often play longer than planned and find it hard to stop even when you've already decided to.
After a loss, you keep playing with the intention of winning back what you've lost, even as the situation gets worse.
Gaming is starting to take up time that should be set aside for family, friends, work responsibilities, and daily life.
You feel restless, irritable, or anxious when you're not playing, and only feel at ease when you're actively gaming.
You feel the need to hide your gaming activity or how much you've spent from your loved ones.
How to Set Smart Time and Budget Limits
One of the most effective ways to enjoy online gaming in a healthy way is to set clear limits before you start playing. 57000 encourages all users to practise the following steps:
- Set a daily or weekly budget: Decide on the maximum amount in MYR (RM) you're willing to spend before you log in. Stick to that amount even if you're feeling lucky.
- Limit your playing time: Use a timer on your phone or set a daily session limit. Take a break every one to two hours to reassess how you're doing.
- Avoid playing when you're emotionally unstable: Avoid playing when you're feeling sad, stressed, or after consuming alcohol. Decisions made in these states are rarely sound.
- Treat money wagered as a cost of entertainment: Just like a movie ticket or any other leisure activity — money spent on gaming is paying for an experience, not a source of income.
- Review your spending regularly: Review your transaction history in your 57000 account weekly to make sure your spending stays within control.
3. Self-Control Tools Provided by 57000
57000 offers several self-control tools to help users better manage their platform usage. These can be accessed through your account settings or by reaching out to our support team.
Deposit Limit
You can set daily, weekly, or monthly deposit limits in MYR (RM) for your account. Once a limit is in place, the system will not allow deposits exceeding that amount within the selected period. Reducing a deposit limit requires a waiting period before it takes effect, protecting users from impulsive decisions.
Temporary Break
If you feel you need a short break from the platform — whether for 24 hours, a week, or a month — you can activate the temporary break feature. During this period, you will not be able to log in or make any transactions.
Self-Exclusion
For those who feel they need a longer break, the self-exclusion option allows your account to be temporarily closed for an extended period. During the self-exclusion period, access to your account will be completely blocked. This is an important step for users who find it difficult to stop playing on their own.
To activate any of the above tools, contact the 57000 support team via in-app live chat or email [email protected].
How Does the Platform Protect Underage Users?
57000 has a strict policy: no individual under the age of 18 is permitted to register or use this platform under any circumstances. During the registration process, users are required to verify their date of birth and provide accurate information.
Parents and guardians concerned about the possibility of underage access to online betting platforms are encouraged to take the following steps:
- Use parental control software on shared devices to block access to betting sites.
- Make sure your account password is not shared with or easily guessable by younger family members.
- Keep your login credentials safe and stored somewhere not easily found.
- Have open conversations with your children about the risks of gambling and the importance of waiting until they're of the appropriate age.
If 57000 detects or receives a report that an account is being used by an underage individual, the account will be suspended immediately and investigated.
5. Maintaining a Balanced Life and Getting Help
Online gaming is just one form of entertainment in a balanced life. 57000 encourages users to always prioritise their mental and physical health, family relationships, work responsibilities, and social life over gaming activity.
If you or someone you know is showing signs of a gambling problem, don't hesitate to reach out for help. Seeking professional support is a sign of strength, not weakness. Here are some resources available in Malaysia:
- Kasih Sayang Helpline: 15999 (Ministry of Women, Family and Community Development Malaysia)
- Mental Health Helpline: 03-2935 9935 (Hospital Kuala Lumpur)
- Befrienders Malaysia: 03-7627 2929 (emotional crisis support)
- Speak with your family doctor or a registered counsellor for a personal assessment and support.
The 57000 support team can also help you activate account controls or connect you with the right resources. Reach us at [email protected] or via live chat in the app. You may also refer to FAQ page for more information.
Still Have Questions About Responsible Gaming?
The 57000 team is here to help. Check out our FAQ or contact customer support for more detailed guidance.