57000 Privacy Policy — Malaysian User Data Protection
This page explains how the 57000 platform collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to keeping your privacy intact at all times while you use our platform.
Effective date: 1 January 2026
1. Information We Collect
57000 collects several categories of information from users during the registration process and while using the platform. This information is collected directly from you or automatically through your interactions with our platform.
Account Information
During registration, we collect your full name, date of birth, phone number, email address, and the password you set. This information is required to verify your identity and ensure that only eligible users can access the platform's services.
Device & Browser Information
Our systems automatically log device type, operating system, web browser, IP address, login sessions, and in-platform activity data. This information is used for account security, suspicious activity detection, and improving the user experience.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including the payment method used (FPX, TNG eWallet, DuitNow), transaction amount, and transaction time. We do not store full bank account numbers — this sensitive information is handled by third-party payment providers who maintain their own security certifications.
Cookies & Usage Data
The 57000 platform uses cookies and similar tracking technologies to record language preferences, active sessions, pages visited, and usage patterns. This data helps us understand how users interact with the platform for service improvement purposes.
2. How We Use Your Information
Personal information collected by the 57000 platform is used solely for the purposes stated below. We do not use your data for unrelated purposes without your consent.
- Account management: Verifying user identity, processing registrations and logins, and recovering accounts that have lost access.
- Transaction processing: Handling deposits and withdrawals in MYR, verifying payments, and resolving any financial disputes.
- Platform security: Detecting unauthorised login activity, preventing fraud, identifying multi-account usage, and maintaining system integrity.
- Legal compliance: Comply with Malaysian legal requirements, including the Personal Data Protection Act 2010 (PDPA) and other applicable regulations.
- Customer support: Helping resolve complaints, responding to enquiries, and providing technical assistance to users.
- Platform improvement: Analysing usage patterns to improve the interface, introduce new features, and enhance the overall user experience.
3. Data Storage, Security & Third-Party Sharing
57000 users' personal data is stored on secure servers with encryption protection applied at both the storage and transmission levels. Access to user data is restricted to personnel with specific authorisation and a legitimate business need.
We retain user data for as long as the account remains active or as long as necessary to fulfil the purposes stated in this policy. When an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, subject to applicable legal retention requirements.
Third-Party Sharing
The 57000 platform does not sell, rent, or transfer users' personal information to any third party for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment providers (FPX, TNG, DuitNow) for processing financial transactions in MYR
- Technical service providers bound by strict confidentiality agreements
- Malaysian government authorities where required by law or court order
- In the event of a business merger or acquisition, where users will be notified in advance
4. User Rights Over Personal Data
As a 57000 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted via the platform's support email.
- Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly through your account settings on the platform.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Such requests will be processed subject to applicable legal retention requirements.
- Right to Object to Processing: You have the right to object to the use of your data for specific purposes, such as preference analytics or marketing communications.
- Right to Withdraw Consent: Consent given for data processing may be withdrawn at any time by contacting the 57000 support team.
To exercise any of the rights above, contact us at [email protected].
5. Cookies, Policy Updates & How to Contact Us
Cookie Management
57000 uses two main types of cookies: session cookies (which are deleted once you close your browser) and persistent cookies (which are stored for a set period to remember your preferences). You can manage or disable cookies through your browser settings, though please note that disabling certain cookies may affect platform functionality, such as staying logged in or your language preferences.
We do not use third-party cookies for external advertising purposes. The cookies we use are solely for the operational needs of the platform.
Changes to This Privacy Policy
The 57000 platform reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or service improvements. When significant changes are made, we will notify users via in-account notifications or email. The updated effective date will be displayed at the top of this page. Continued use of the platform after such changes are published constitutes your acceptance of the updated policy.
Privacy Enquiries & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 57000 support team via:
- Email: [email protected]
- In-app live chat on 57000 (available around the clock)
- Reference FAQ page for answers to the most frequently asked privacy questions
We aim to respond to all enquiries within three to five business days.